Customer Originated Trace

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How it works:

When you receive a harassing call, you can dial a simple code to trace the source of that call. Cost of Customer Originated Trace is $8.00 per successful trace activation.

How to use:

1. When you get a nuisance call, press and quickly release the "switchhook." Listen for a special dial tone.
2. If you have hung up, just lift the handset again and listen for a normal dial tone.
3. Press *57. (On a rotary phone, dial 1157.)
4. Listen for a confirmation announcement that the last call has been traced.
5. Hang up.
6. The number you traced will be recorded at the phone company for 72 hours. If you decide to follow up on the trace, we will provide the number to local authorities.

Note:

• The "switchhook" is the button the handset pushes down when you hang up the phone. Some telephones have a Link or Flash key you can press instead.
• Customer Originated Trace must be used immediately after you hang up on the call you want traced. If you get another call or hear a Call Waiting tone first, you will trace the wrong call.