subscribe to our newsletter webmail login Search toll free: (800) 292-5457
HCTC - Bringing It Home to the Hill Country

Customer Support

Useful links

HCTC Yellow Pages
   QUICK ACCESS TO PDF FORMS
   PAY BILLS ONLINE WITH E-BILL
Secure IT Plus Alt

Fully protect your
computer from internet security threats.
learn more here

Automatic Call Back

<< Back to Calling Features Instructions

How it Works:

You can save time dialing busy numbers over and over. Your phone rings as soon as the line is free. Cost of Automatic Call Back is $2.50 per month.

How to use:


1. When you hear a busy signal, press and release the "switchhook." Listen for a special tone.
2. If you have hung up, lift the handset and listen for a normal dial tone.
3. Press *66. (On a rotary phone, dial 1166.)
4. If the line is still busy, hang up. Your phone will check the number for up to 30 minutes.
5. A special call back ring alerts you if the line becomes free. (Some phones ring normally.)
6. Lift the handset to automatically place the call.

To cancel the Call Back Request:

1. Lift the handset and listen for a normal dial tone.
2. Press *86. (On a rotary phone, dial 1186.)
3. Listen for the confirmation tone or announcement. Hang up.

Note:

  • To start the 30-minute clock, repeat steps 1-4 under "How to use."
  • Automatic Call Back can check as many as 5 busy lines at once.
  • Does not work on 800, 888, 877 numbers, 900 numbers, or where Call Forward and some other call services have been activated.
  • The "switchhook" is the button the handset pushes down when you hang up. Some telephones have a Link or Flash key you can press.

 
Hill Country Telephone Cooperative. Remember, our services are brought to you by local people, striving to build for the community.